Waste Removal Kennington Privacy Policy

This Privacy Policy explains how Waste Removal Kennington collects, uses, stores and protects personal data relating to our customers and prospective customers in the Kennington area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act and how you can exercise those rights.

This Privacy Policy applies to all Waste Removal Kennington customers and service users in the Kennington area, including individuals, households, landlords, letting agents and business customers who contact us, obtain a quotation, make a booking or use our waste removal services.

Who We Are

Waste Removal Kennington is a waste collection and disposal service provider operating in the Kennington area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you interact with us and use our services.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you contact us or use our services:

Identification and contact details such as your name, address, telephone number, mobile number and email address.

Service and booking information such as details of your property or business premises, access instructions, type and volume of waste to be removed, preferred dates and times, records of services requested and completed, photographs you provide relating to waste collections and any notes relating to special instructions.

Payment and billing information such as payment method, partial card details where necessary for transaction processing, billing address, invoices, payment confirmations and records of transactions. We do not store full card details when payments are processed by secure payment providers.

Communication records such as emails, text messages, call records and any other correspondence between you and Waste Removal Kennington, including enquiries, quotations, complaints and feedback.

Technical and usage information such as your IP address, basic browser or device information and how you use our website, where this is collected through cookies or similar technologies in accordance with applicable law.

How We Collect Your Data

We collect personal data directly from you when you request a quotation, make a booking, contact us by phone, email or online form, or otherwise communicate with our team. We may also receive personal data from third parties where they act on your behalf, for example letting agents, landlords or business partners arranging waste removal for you or your property.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the context, this may include:

Performance of a contract: We use your personal data to provide our waste removal services, handle bookings, arrange collections, manage payments, send confirmations, and respond to your requests where this is necessary to enter into or fulfil a contract with you.

Compliance with legal obligations: We may process your personal data to comply with legal, regulatory and environmental obligations, including waste transfer documentation, record keeping, accounting requirements, fraud prevention and responding to lawful requests from authorities.

Legitimate interests: We may use your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, handling enquiries and complaints, and keeping basic records to demonstrate the quality and safety of our service.

Consent: In limited circumstances we may rely on your consent, for example for certain marketing communications by electronic means where this is legally required. Where we rely on consent, you can withdraw it at any time by contacting us using the details given in this Privacy Policy.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide, manage and improve waste removal services in the Kennington area, including planning and delivering collections, resolving access issues, and ensuring safe and lawful disposal of waste.

To create and manage customer accounts, record service history, process payments, issue receipts and handle billing queries.

To respond to your enquiries, requests for quotations, feedback and complaints, and to keep a record of our communications with you.

To manage our business operations, including scheduling work, allocating staff and vehicles, training employees and monitoring service quality.

To meet our legal, regulatory and environmental obligations, including maintaining appropriate records and cooperating with regulators or public authorities where required.

To send you important service-related information, such as booking confirmations, changes to scheduled collections, or updates to this Privacy Policy.

Subject to your choices and applicable law, to send you information about our services or related offers that may be of interest to you as a Waste Removal Kennington customer.

Sharing Your Personal Data

We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy:

Service providers and processors such as payment processors, IT and hosting providers, website and customer management platforms, communication and messaging services, and professional advisers who support our business operations. These parties are contractually required to process your personal data only on our instructions and to protect it.

Operational partners such as subcontractors or specialist waste facilities where needed to complete collections and lawful disposal. Only the minimum necessary personal data will be shared for these purposes.

Regulators, law enforcement bodies and other authorities where required by law or where necessary to protect our rights, property or the safety of our staff, customers or the public.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy and to meet our legal, accounting and reporting requirements.

Customer and booking records are generally retained for a period based on our contractual relationship with you and for a reasonable period afterwards to handle queries, disputes or claims and to maintain accurate service history.

Financial and invoicing records are retained for the period required by tax and accounting laws.

Where we no longer need your personal data, we will securely delete, anonymise or otherwise dispose of it. In some cases we may anonymise your personal data so that it can no longer be associated with you, for example for statistical or analytical purposes, in which case it is no longer treated as personal data.

International Transfers

If any of our service providers or systems are located outside the United Kingdom, your personal data may be transferred internationally. Where this occurs, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law, such as using standard contractual clauses or equivalent protective measures.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures include access controls, secure storage solutions, staff training and procedures for handling data safely.

While we strive to protect your personal data, no system or transmission can be guaranteed to be completely secure. You are responsible for keeping any passwords or access codes associated with our services safe and notifying us promptly of any suspected misuse.

Your Data Protection Rights

As a Waste Removal Kennington customer or service user, you have a number of rights in relation to your personal data under data protection law. Subject to certain conditions and exemptions, these include:

The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data along with information about how we use it.

The right to rectification: You can ask us to correct or update any inaccurate or incomplete personal data that we hold about you.

The right to erasure: You can ask us to delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

The right to restrict processing: You can request that we limit the processing of your personal data in certain circumstances, for example while we consider a request to rectify or erase your data.

The right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests and rights.

The right to data portability: In some situations, you can request that we provide you or another controller with your personal data in a structured, commonly used and machine readable format.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Contacting Us

If you have any questions about this Privacy Policy, how we handle your personal data or if you wish to exercise any of your data protection rights, you can contact Waste Removal Kennington using the contact details provided on our website or through the usual customer communication channels.

You also have the right to lodge a complaint with the relevant supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our practices or legal requirements. Any updated version will apply to all Waste Removal Kennington customers and service users in the Kennington area from the date it is published. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.